About me

IT professional with 15+ years of experience operating at the intersection of users, infrastructure, and complex production environments.

Known for stabilizing messy systems, translating between technical and non-technical stakeholders, and maintaining reliability across diverse stacks—including Windows and Linux servers, virtualization, networking, cloud services, and containerized platforms.

Brings broad, real-world exposure across healthcare, finance, legal, manufacturing, education, MSPs, and nonprofits, with a strong bias toward calm, maintainable solutions over vendor lock-in or unnecessary complexity.

Currently leveraging deep operational experience to build open-source tooling that reduces infrastructure friction for individuals and small organizations—while continuing hands-on systems support work in production environments.

Explore my Projects page to see how I turn ideas into reality. With an obsession for learning, I treat my home lab as a full-scale engineering playground—where I prototype new technologies, build production-grade stacks, and continuously push my skills toward advancing what I can do with technology.

Resume

Experience

resume!

  1. Baxters North America

    Infrastructure Systems Administrator

    East Bernstadt, KY 2021 — 2025
    • Served as the primary IT infrastructure owner for the Kentucky facility of a global organization, responsible for administration, deployment, and support of on-premise and cloud-based systems while coordinating with global IT teams.
    • Administered Windows Server infrastructure and enterprise identity services across a hybrid environment including Active Directory, Entra ID, Exchange Online, Microsoft 365, Teams, and Oracle ERP integration. Managed user life-cycle operations, device enrollment, and policy configuration through Microsoft Intune and Autopilot for endpoint provisioning and compliance.
    • Maintained and supported network infrastructure at the site level including VLAN configuration, switching, wireless access points, IP telephony, IP cameras, and structured cabling. Acted as the primary technical liaison for vendors supporting WAN connectivity and site infrastructure.
    • Configured and administered Microsoft Intune device management policies, software deployment catalogs, and device provisioning workflows through Company Portal. Managed group-based access control across Active Directory, Microsoft 365, Teams, and Intune environments.
    • Served as acting SharePoint administrator for the organization, responsible for creation and maintenance of collaboration sites and automation of business workflows using Power Automate.
    • Led deployment and configuration of multiple operational systems supporting manufacturing and warehouse operations, including Zebra StageNow and Velocity device management for MC9300 handhelds, Oracle ERP device integration, Alchemy LMS deployment, Kepware integration for PLC connectivity to Redzone, Tableau analytics deployment, and BarTender labeling infrastructure.
    • Administered enterprise printing infrastructure including Windows print servers, CUPS-based integration, and Zebra industrial label printers supporting production operations.
    • Maintained inventory life-cycle management for all IT assets at the facility including procurement coordination, warranty management, disposal processes, and audit participation for compliance and risk management.
    • Provided infrastructure support for both local and global users while participating in on-call rotation and acting as the primary escalation point for technology issues affecting the Kentucky facility.

  2. Brookwood Baptist Medical Center

    Senior Service Desk Technician

    Birmingham, AL 2016 — 2021
    • Provided Level 2 technical support within the IT Service Desk at Brookwood Baptist Medical Center, participating in incident, request, and change management processes while supporting Level 1 technicians with escalated issues and complex troubleshooting.
    • Administered Ubuntu Linux systems supporting hospital patient tracking boards, including deployment, configuration, and life-cycle management.
    • Managed mobile and endpoint devices including iPads, macOS systems, and Dell Wyse thin clients used in Workstations-On-Wheels (WOWs) throughout clinical areas.
    • Delivered technical support across all hospital departments, assisting staff at every level of the organization, from executive leadership to clinical teams during active surgical procedures, ensuring minimal disruption to critical healthcare operations.
    • Supported and maintained a wide range of hardware and peripherals including desktops, laptops, tablets, badge readers, barcode scanners, and Nuance dictation microphones.
    • Troubleshot and resolved software issues involving Microsoft Office, Citrix Receiver, Cisco AnyConnect VPN, Active Directory, and multiple clinical and operational healthcare systems including Cerner, Abadox, and Varian.
    • Collaborated with other IT teams on infrastructure and operational projects to improve system reliability and user experience across the hospital environment.

Core Infrastructure Technologies

  • Operating Systems: Linux (Ubuntu / Debian / RHEL), Windows 11, TrueNAS SCALE
  • Virtualization & Infrastructure: XCP-ng / Xen Orchestra, VMware, Linux server administration
  • Containers & Automation: Docker / Docker Compose, Ansible, Bash automation, Git / Gitea
  • Networking & Security: OPNsense firewall, VLAN segmentation, DNS / DHCP, WireGuard VPN, NetBird overlay networking
  • Service Access & Identity: Nginx reverse proxy, TLS certificate management, OpenLDAP, Keycloak SSO
  • Monitoring & Observability: Prometheus, Grafana, SNMP monitoring, service health checks
  • Storage & Backup Architecture: ZFS snapshots, TrueNAS SCALE, UrBackup system imaging, Restic replication to Backblaze B2
  • Collaboration & Documentation: Markdown, Wiki.js, ServiceNow, FreshService

Education & Professional Development

  • A.A.S., Computer Network Systems — ITT Technical Institute (2009)
  • Professional Development: Linux systems administration study (LFCS / RHCSA preparation), Microsoft Azure Fundamentals (AZ-900 coursework)
  • Professional Strengths: Systems-oriented problem solving, strong documentation habits, user-focused technical support, continuous learner, open-source and infrastructure enthusiast

Contact