About me

Systems and Automation Engineer specializing in Linux infrastructure, high-availability virtualization, secure networking, and automated service deployment. I design, deploy, and maintain containerized and virtualized environments using tools like Ansible, Docker Compose, OPNsense, and Nginx, with full-stack observability through Prometheus, Grafana, and Loki. I’m driven by deep technical curiosity—breaking down complex systems, automating repeatable solutions, and building reliable, scalable services.

Explore my Projects page to see how I turn ideas into reality. With over 15 years of IT experience and an obsession with learning, I treat my home lab as a full-scale engineering playground—where I prototype new technologies, build production-grade stacks, and continuously push my skills toward advanced Systems Engineering and DevOps.

Resume

Experience

Download my resume here!

  1. Baxters North America

    Group Service Desk Analyst

    East Bernstadt, KY 2021 — 2025
    • Supported ~1,000 Windows endpoints and global Azure AD users across the U.S., UK, and Australia.
    • Packaged and deployed 20+ applications using Intune / Autopilot; automated device enrollment workflows.
    • Built Power Automate and SharePoint flows saving ~6 staff hours weekly through lifecycle automation.
    • Authored global KB articles and tutorial videos improving Tier-1 resolution accuracy and consistency.
    • Maintained mirrored documentation and lab environments for automation testing and prototyping.

  2. Brookwood Baptist Medical Center

    Senior Field Technician

    Birmingham, AL 2016 — 2021
    • Provided Tier-2/3 support for 2,000+ clinical endpoints across a 600-bed hospital.
    • Recovered 10 digital-signage systems by deploying Ubuntu + custom kiosk scripts, avoiding ≈$7k in costs.
    • Created diagnostic scripts, flowcharts, and troubleshooting guides reducing escalated ticket time by ~30 minutes.
    • Supported A/V systems and performed network troubleshooting for executive conference rooms.

  3. Venturenet

    IT Systems Technician

    Birmingham, AL 2014 — 2016
    • Managed 100+ SMB clients including domain management, SSL certificate deployments, and endpoint protection migrations.
    • Supported hosted Exchange, PBX, and backup systems; assisted with small-business firewall setup and ISP coordination.
    • Deployed spam-filtering and endpoint-security solutions for 300+ user environments.

  4. Installation & Service Technologies (IST)

    Field Service Technician

    Birmingham, AL 2010 — 2014
    • Installed and repaired POS systems, CCTV gear, and outdoor kiosks across multiple states (>60% travel).
    • Pulled and terminated structured cabling; diagnosed network and peripheral faults without vendor documentation.
    • Improved national kiosk roll-out process, reducing site setup time by ~2 hours per location.
    • Provided remote support and trained new technicians, helping reduce vendor dispatch volumes.

Core Technologies & Tools

  • Operating Systems: Ubuntu / Debian / RHEL, Windows 11, TrueNAS SCALE
  • Automation & IaC: Ansible, Docker / Compose, Git / Gitea, Terraform (basic)
  • Virtualization & Cloud: XCP-ng / Xen Orchestra, VMware, Azure AD / Intune, WireGuard VPN
  • Monitoring & Observability: Prometheus, Grafana, Loki
  • Networking & Security: OPNsense, VLAN / DNS / DHCP, Nginx reverse proxy, SSL/TLS management
  • Scripting & Languages: Bash (advanced), Python (basic), PowerShell (limited)
  • Documentation & Collaboration: Markdown, Wiki.js, FreshService, ServiceNow

Education & Professional Attributes

  • A.A.S., Computer Network Systems — ITT Technical Institute (2009)
  • Continuous Learning: Ansible project templates (lab), Kubernetes fundamentals (ongoing)
  • Attributes: Systems-thinking mindset, strong documentation habits, autonomous learner, open-source enthusiast, experimentation-driven problem solver.

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