About me

Fueled by a deep passion for Linux, I have transformed my IT service desk experience into a hands-on journey of mastering Linux systems in my home lab. I am eager to channel this drive and expertise into a role where I can fully immerse myself in the world of technology and contribute to cutting-edge environments.

Take a look at my projects page to see how I've taken my passion to the next level. I have over 15 years of experience in the IT field, but I am looking to take my career to the next level too. On the project page, you will find projects that I have completed and others that are in progress, showcasing my skills as well as what I am actively learning.

Resume

Experience

Download my resume here!

  1. Baxters North America

    Group Service Desk Analyst

    East Bernstadt, KY 2021 — Current

    Managed Azure Active Directory, Intune, and Microsoft 365 services, with expertise in identity management, device/app security, and collaboration tools, ready to apply these skills to Linux-based systems and automation.


    Identity and Access Management:

    Managed Azure Active Directory, including user provisioning, group management, and security policy enforcement. Ready to apply these IAM principles to Linux-based directory services such as OpenLDAP.


    Device and Application Management:

    Administered devices and apps within Intune, enforcing policies and security across devices. Created scripts to deploy several Windows applications via the Company Portal in Intune. Prepared to translate this experience into managing Linux servers using automation tools like Ansible and Puppet for configuration and compliance.


    Collaboration and Productivity Tools:

    Managed Microsoft 365 services, optimizing and securing enterprise applications. These skills are directly applicable to administering Linux-based collaboration tools like Nextcloud, with a focus on user management and service optimization.


  2. NTT Data Services

    Senior Service Desk Analyst

    Location: Brookwood Baptist Medical Center Birmingham, AL 2016 — 2021

    Provided technical support and system maintenance in a fast-paced, customer-focused environment, developing a solid foundation for a transition to Linux Systems Administration.


    Troubleshooting & Support:

    Diagnosed hardware, software, and network issues across multiple operating systems, including Linux.


    User Account Management:

    Managed user accounts, permissions, and access controls in Active Directory. Experience in account provisioning, relevant for Linux IAM (sudoers and user groups).


    System Maintenance:

    Performed system updates and software installations, essential for Linux server upkeep.


    Hardware Optimization and Compliance:

    Repurposed hardware by installing Ubuntu Desktop OS to resolve security issues with a set of new Intel Compute Stick computers that could not be updated to a compliant version of Windows, ensuring compliance with company policies and saving the company money.


    Network Configuration:

    Supported network setup and troubleshooting, ready to apply to Linux networking (firewalls and interfaces). Resolved connectivity issues, translating to managing Linux network services.


Education

  1. ITT Technical Institute

    2007 — 2009

    Associate of Science in Computer Network Systems

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